We collect the aforementioned personal data directly from you during the room booking procedure, arrival, check out, payment, during the use of hotel services (restaurants, services, entertainment), when you register for loyalty programs, participate in researches, contests and games, when you subscribe for the hotel newsletter, as well as when you submit any form of written or electronic registration etc. (either in the context of the room rental agreement concluded between us, or when you express interest and provide your explicit consent).

Finally, we also collect information from third parties, namely travel agencies, tourist operators, electronic and internet reservation systems.

We state that your personal data, in the context of a strictly controlled and safe procedure, is fully secured and do not constitute and may not be exploited or sold to third parties. Such data is collected and used only for the purposes described in our statement hereunder.

Your personal data, collected in the manner described above, is used:

• To provide residence, F&B and beauty services, as well as to carry out events from the hotel.
• To process the financial transactions between us.

• To comply with the obligations imposed by the individual legislation in force and our taxation obligations (e.g. issuance of invoice or receipt).

• For the creation and your registration to the loyalty program, so that with your agreement and consent, to set up a profile and also to be able to contact and inform you about the current commercial activities (marketing and promotional), so you can participate in contests, lotteries, entertainment events and free benefits or offers. The manner of communication depends on your special selection, based on your written consent and finally,

• To create statistical monitoring data and deduce conclusions in order to choose the best commercial practices for customer satisfaction and rewarding.

Collecting and processing the mandatory personal data carried out during your stay at the hotel, as well as providing any service to you, is based on the customer and hotel relationship, according with the legislative and regulative provisions in force, as well as the room rental agreement concluded between us and the provision of services.

The collection and processing of the optional personal data conducted for commercial reasons is based on your written consent for the aforementioned purposes and therefore similarly no legality issues exist for their processing since each customer has already been sufficiently informed.

Any further collection and processing of personal data is lawful if it is imposed for general vested interest purposes or in order to harmonize our operation with the National or EU legislation

We will keep and process your Personal Data for the purposes mentioned above only for as long as it is necessary based on agreement or based on the legislation in force. To determine the suitable period of keeping the data we take into consideration also the quantity, the nature and sensitivity of personal data, as well as the time periods for which it may be necessary to keep the data to deal with any requests / disputes / controls and to protect our lawful rights in the case of any claims.

The personal data provided by customers to the hotel is entered on computer systems which provide sufficient security and are used by specially trained and authorized employees (users), in order to achieve the maximum possible protection of the recorded data, in the modern digital environment.

The safety and protection of all data is strengthened with the use and coexistence of additional programs for their safety.

Furthermore we implement strict organizational measures and procedures for the protection of the personal data from possible distortion, loss, not stipulated or illegal processing, on the one hand with the installation of servers on the building premises, where limited and controlled access is permitted, and on the other hand with the provision of limited user rights to the absolutely minimum necessary access level.